Career Profile

Friendly, multi-disciplinary systems thinker who is well versed in technology implementation, design, strategy, and support. IT consultant with expertise in a broad range of hardware/software platforms, business systems, an systems administration. Veteran web worker with strategy, design, and development skills. Strong liberal arts background.

Experience

IT Consultant

2017 – Present
Unbound Technology

Webmaster & IT Director

2008 – 2016
Chicago Humanities Festival

Management & Strategy

  • Chaired cross-departmental technology steering committee to select new feature-rich ticket selling software/hardware platform
  • Consulted with programming department on management of FileMaker Pro database
  • Collaborated on software selection and database design with volunteer management team, resulting in reduction of volume of communication needed to find hundreds of volunteers each year
  • Selected, managed, and maintained relationships with all technology vendors, IT consultants, and SaaS providers across three time zones
  • Developed and managed $100,000+ annual Web, IT, and Video Recording budget
  • Advised senior staff on technology issues, solutions, and planning
  • Dramatically reduced time-to-close on speaker contracts by leading team across departments to rework contractual
  • language and develop and deploy Adobe eSign technology

Select IT Projects

  • Created and managed low-cost digital asset management solution to catalog and store 20+ terabytes of audio, video, and design assets utilizing RAID array and tracking system
  • Designed and deployed hybrid mobile/Wi-Fi network architecture to support use of 25 iOS-based ticket scanners at 30+ venues, allowing unprecedented access to attendance data
  • Replaced aging computers and network resources, and created a budget-friendly technology purchasing timeline
  • Migrated data from aging in-house email and calendaring system to Google G Suite with zero downtime

IT Support Services

  • Maintained and patched in-house and remotely hosted Windows Server systems, and all Desktop computers
  • Provided full array of break/fix, troubleshooting, and desktop support services to staff
  • Deployed and managed centralized Symantec Antivirus software and managed Dell Sonicwall Firewall
  • Trained staff and interns on effective and efficient use of wide range of software including: Adobe Creative Suite, Final
  • Cut Pro X, Google G Suite, SiteCore CMS, TopTix eSRO4, and Microsoft Office
  • Instructed staff on the use and interpretation of Google Analytics and Google Adwords
  • Maintained Datto disaster recovery solution including hot-swappable local and cloud backups of key systems
  • Procured hardware and software through multiple vendors, including CDW non-profit, Tech Soup, Dell, and Lenovo
  • Managed AT&T/ShoreTel VOIP solution, providing robust call center for box office and general staff use
  • Managed office internet connectivity (DSL and later cable internet), WiFi, and general networking responsibilities

Web Strategy, User Experience Design, and Content Development

  • Created and lead cross-departmental Web Team to drive stakeholder adoption of web and email content-based initiatives
  • Managed and mentored 15 interns over several years and hired/worked alongside a web content specialist to produce hundreds of videos and other web content
  • Hired, oversaw,and worked with remote developers to redesign and re-architect e-Commerce workflow with focus on user experience improvements and page load times, resulting in 15% increase in conversions and 90% reduction in page load times
  • Budgeted, hired, and oversaw external vendors to drive continuous improvement in web strategy including e-commerce, audio-video content creation, and content presentation
  • Created, updated, and continuously improved business intelligence methodologies to manage and analyze rapid production of media assets and publishing timelines, and to report to board of directors on content consumption rates, ticket sales, and other web metrics
  • Produced YouTube channel and podcast, resulting in a library of 600+ hour-long videos and 125 podcasts with millions of views and tens of thousands of subscribers
  • Created successful metadata and cross-linking strategies for website, YouTube channel, and podcast that helped hundreds of thousands of users find relevant content
  • Consulted with marketing department on SEO/SEM/PPC requirements and trained key staff on use of relevant platforms, including a $10,000/month Google AdWords grant
  • Worked on web accessibility initiatives to allow all patrons equal access to ticket purchasing and seating
  • Created wireframes, mockups, and visual designs for dozens of page templates and re-designed email marketing templates, focusing on cross-device compatibility
  • Developed HTML and CSS for CHF website and microsites including lesson plan modules

Designer & Technologist

2007 – 2008
Sender, LLC: A Digital Brand Consultancy
  • Designed page layouts and wrote HTML, CSS, and JS for nationally recognized brands’ (Apartments.com, Crain’s Chicago Business, Chicago Tribune) web properties and email campaigns
  • Created wireframes, mockups, sitemaps, and other information architecture/user experience deliverables
  • Selected content management systems for projects and trained colleagues on use of Drupal, WordPress, and custom backend systems
  • Created and maintained asset management solution to keep project assets organized and accessible
  • Provided range of IT support services to small business staff, including server administration and desktop support

Design Lab Software Specialist

2006 – 2007
DePaul University, Art and Design Department
  • Created student art and design gallery on department website utilizing HTML, CSS, and JavaScript
  • Utilized command-line scripting to streamline software deployment and update management processes.
  • Created documentation that empowered and enabled student usage of enormous typeface library, utilizing specialized font management software
  • Created system images and deployed fleet of Apple iMacs and MacBooks